FAQs
Registration
You can register by clicking on the "Sign Up" link in the account icon at the top menu bar. Please provide the information in the form that appears. You can review the terms and conditions and submit the registration information.
No. Registration on pranahitanaturals.com is absolutely free.
You can browse and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address can only be associated with one pranahitanaturals account.
Yes, you can add multiple delivery addresses in your pranahitanaturals account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Each email address can be associated with one pranahitanaturals account only.
Yes, we do understand the importance of time and the toil involved in shopping groceries. All members in a family can have the same address provided the email address associated with the accounts are unique.
Yes, you can place orders for multiple cities.
Order Related
You will get a notification through email of the confirmed order. The packaging team gets notified of the order. The packaging team prepares and dispatch the order. After the order gets dispatched, you will receive an email with a tracking ID to track the product. In case the order cannot be processed for any reason whatsoever, the same will be informed to you at the earliest.
We usually take 2 business days to ship your order. Once your order is picked up by our courier partner, you'll receive SMS notification on your registered mobile number.
No, you can only order products which are in stock. We try to ensure availability of all products on our website; however, due to crop timelines sometimes this is not possible.
Once you have placed your order you will not be able to make modifications.
Payment Related
You can pay for your order on pranahitanaturals.com using the following modes of payment:
a. Credit and debit cards (VISA/Mastercard/RuPay/Maestro)
b. Net Banking,
c. any UPI (unified payment interface).
GST is included in the MRP of products. There are no additional taxes added to your order.
Yes it is absolutely safe to use your card on pranahitanaturals.com. We use secured payment gateway RazorPay.
Others
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants, stores and corporates. Please contact as at +91 7799444135 to know more.
If you are unable to find a product that you would like to shop for, please write to us at support@pranahitanaturals.com and we will try our best to make the product available to you.
We always welcome feedback, from all our customers. Please feel free to write to us at support@pranahitanaturals.com, or call us on +91 7799444135 and we will do our best to incorporate your suggestions into our system.